At Sawgrass Armament, we strive to ensure every customer is satisfied with their purchase and the service they receive. Because firearms, ammunition, and certain accessories are regulated items, our refund and return policies follow both federal law and safety standards. Please review this policy carefully before making a purchase.
All sales of firearms, ammunition, and serialized items are final. Once a firearm or ammunition has been transferred to the buyer, it cannot be returned or refunded. This policy ensures compliance with federal and state firearm regulations and helps maintain product integrity and safety.
Please inspect all firearms carefully at the time of pickup or transfer to ensure accuracy and satisfaction before completing your Form 4473.
All ammunition and magazine sales are final. We cannot accept returns or exchanges on ammunition due to safety regulations and storage requirements.
All gunsmithing, custom work, and engraving services are non-refundable once work has begun.
If an item arrives damaged or defective, contact us within 3 business days of delivery. We will work with the manufacturer or distributor to arrange a replacement or warranty repair.
Approved refunds will be issued to the original form of payment. Please allow 5–10 business days for processing after the returned item has been received and inspected. Shipping costs are non-refundable.
Orders may be canceled before shipment with no penalty if the order has not been processed. Once processing begins, cancellations are subject to a 15% administrative fee.
To request an order cancellation, email jason@sawgrassarmament.com or call 689-208-2888 as soon as possible.
Certain products and services cannot be refunded or returned, including but not limited to:
